Refund and Returns Policy

Last Updated: May 28, 2024

Thank you for shopping at Tolkenepe, operated via nexthor.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Items Not Eligible for Return

Certain types of items cannot be returned, including:

  • Gift cards
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Customized or personalized items
  • Sale items (unless defective or damaged upon arrival)

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at +15270931608 within 30 days of receiving your order.
  2. Provide your order number and the reason for your return.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your item back to us without first requesting a return. Items returned without prior authorization may not be accepted.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Typically, refunds are processed within 7-10 business days after approval. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected] or call us at +15270931608.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions on how to return your item to us, please contact us: